General Conditions Of Entry

 To ensure the Centre can provide a high level of service in a safe, healthy and pleasant environment for all, members must comply with the following conditions: 

  • All members must present their card at reception every time they attend the centre.
  • The facilities are available to the general public and not exclusively for members. 
  • Entry will be refused, or a person requested to leave the Centre if the person:
    • i. is abusive or uses offensive language or whose behaviour is threatening or
    • ii. is under the influence of drugs or alcohol
    • iii. Behaviour interferes with the health, safety, and comfort of other patrons and staff. 
  • No smoking is permitted in the Centre. 
  • No chewing gum is permitted in the Centre. 
  • No person under the age of 13 is allowed in the Centre unless accompanied by a guardian. (Guardians must be over 16) 
  • No Glass 
  • Please notify staff if you wish to take photos of friends and family. 
  • Management does not take responsibility for any personal items that may be lost, damaged, or stolen, to reduce this risk please use the free lockers provided 


Child safe 

Belgravia Group is committed to create an environment where children and young people feel safe, included, and have fun. 


All children and young people who visit our venues have a right to feel and be safe. The welfare of children and young people will always be our first priority. We have a zero-tolerance approach to child abuse. 

We aim to create an environment where children and young people feel safe, included and have fun. 

We are committed to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds, and the safety of children with disability. 

We will: 

  • Empower children and young people – allowing them to participate and have a say on matters affecting them. 
  • Lead a child safety organisation – where everyday thinking and decision-making consider the safety of children and young people.
  • Make a public commitment to child safety – on our website, social media, and through a clear, accessible, and child friendly Child Safety and Well-being policy 
  • Communicate our child-safe code of conduct – widely and regularly 
  • Employee-trusted and child-safe adults – who are screened and care about children and young people 
  • Prioritise concerns reported – as a matter of urgency without judgment or blame 
  • Proactively identify risks – reducing or removing them from children and young people 

Watch around Water Policy 

  • Children 5 and under: Outside of swimming lessons, one parent/guardian must always be in the water within arm’s reach of a child. 
  • Children 10 and under: A parent/guardian must always provide constant active supervision of children. 


Personal details 

  • • All members must advise centre staff of any changes to email, phone number, or address to ensure we can communicate important information about your membership or booking to you. 


Replacement Card Fee 

  • If a membership card is lost a replacement or additional card fee is $5 
  • If a membership card/band is lost, a replacement or additional card fee is $5 


6. Lockers (where provided) 

  • All items stored in the lockers are at your risk and we do not accept responsibility for items lost, damaged, or stolen. 


Health Club & Group Fitness Conditions of Entry 

  • Sweat towels must always be used. 
  • Bring your own drink bottle 
  • Weights must be returned to their correct place after use. 
  • Correct training attire and runners must be worn in the Centre – no jeans, work clothes, boots, sandals, thongs, or clothing that is likely to cause offense to others are permitted. 
  • No food allowed in the gym or group exercise classes. 
  • No entry to a group exercise class 5 minutes after it starts. 
  • Children between ages of 12 –15 years cannot participate in any weight-bearing activities. They can only participate in cardio-based activities. 
  • Must provide your own floor mat for group fitness classes 


Damage to the Centre 

  • • Any member who wilfully or through their negligence damages the Centre or its property will pay for the damage. Members are responsible for damages caused by their guests and children. 


Safety, Maintenance, and Service Demand The Centre may from time to time as reasonably necessary; 

  • Close off any part of the premises or isolate any piece of equipment for safety reasons 
  • Change the hours of opening and closing or alter the class timetable in accordance with the demand 
  • Vary Centre rules. Where this occurs, the Centre will provide reasonable notice. 

Damage & Personal Liability 

Disclaimer. To the extent permitted by law, the Centre excludes any liability to the Member in Membership Agreement, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Member and/or any other person, or for any costs, charges or expenses incurred by the Member, arising from or in connection with the Direct Debit Request (DDR) and Contract and/or the services/products provided by the Centre, and/or any act or omission of the Centre. 


Warning Under the Fair-Trading Act 1999 (Victorian Memberships Only) 

If you participate in these activities your rights to sue the supplier under the Fair Trading Act 1999 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose, are excluded, restricted, or modified in the way set out in or on this notice/appointment. 

NOTE: The change to your rights, as set out in or on this notice, does not apply if your death or injury is due to gross negligence on the supplier’s part. “Gross negligence” is defined in the Fair Trading (Recreational Services) Regulations 2004b. Under the provisions of the Fair-Trading Act 1999 several conditions are implied in Membership Agreements for the supply of certain goods and services. 

These conditions mean that the supplier named on this form is required to ensure that the recreational services it supplies to you are: 

  • Rendered with due care and skill; and fit for the purpose for which they are commonly bought as it is reasonable to expect in the circumstances; and 
  • Reasonably fit for any particular purpose or might reasonably be expected to achieve any result you have made known to the supplier. 
  • Under section 32N of the Fair-Trading Act 1999, the supplier is entitled to ask you to agree that these conditions do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Fair Trading Act 1999 if you are killed or injured because the services were not rendered with due care and skill or they were not reasonably fit for their purpose are excluded, restricted or modified in the way set out in this form. 


Additional terms and conditions relating to 24/7 access if provided 

If the Membership type provided includes 24/7 access to the Centre then the provisions of this clause 25 apply to the membership: 

  • 24/7 Centre’s are unmanned facilities for periods of time and as such if you participate in activities in these facilities you are exposing yourself to the potential for serious injury including death. As such you should take note that your rights to sue the supplier if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose are excluded, restricted, or modified in the way set out in or on this notice/ appointment. 
  • The member expressly indicates an understanding of the risks associated with undertaking activities in an unmanned and unsupervised Centre and hereby releases, indemnified, and holds harmless the Centre, their respective owners, officers’ affiliates, agents, and employees in the event that I suffer personal loss, being injured or killed in the Centre. 
  • Further, the member provides this release whether it arises from the negligence of the releases or otherwise and does so with the intention that this release shall be as broad and inclusive as the laws of the state allow.
  • The member acknowledges and agrees that they may not admit guests at any time to the 24/7 Centre. Furthermore, the member agrees that if this clause is breached then the following provisions shall apply: 
  • Upon a first breach the member’s access to the 24/7 Centre shall be immediately suspended for a period of 14 days without any notification to the member 
  • Upon any subsequent breach the member’s membership shall be immediately cancelled and the member agrees to pay a cancellation fee of $220 or 50% of the remaining membership fees due and payable under the terms of the agreement, whichever is the higher 


Breach of Terms and Conditions 

Any Breach of these terms and conditions will result in a warning and any further breach will result in a second warning and your membership may be suspended or terminated.